Question 1

How do I place an order?

Accepted Answer

Choose your colour and size on the product page, tap Add to Bag, then Secure Checkout when you're ready.

Question 2

Can I save pieces for later?

Accepted Answer

Yes. Tap the heart on any piece to keep it in your Wishlist on this device.

Question 3

The size I want is sold out. What can I do?

Accepted Answer

Select the sold-out size and enter your email under Notify Me. We'll email you when it's back.

Question 4

How long does delivery take?

Accepted Answer

UK Standard Delivery takes 5–7 business days and is free. EU Standard Delivery takes 7–10 business days (£15). International Delivery takes 10–14 business days (£25).

Question 5

Do you ship worldwide?

Accepted Answer

Yes. We deliver to the UK, the EU and internationally.

Question 6

How do I track my order?

Accepted Answer

Tracking details are sent once your order has been dispatched. See Track My Order for more help.

Question 7

What is your returns policy?

Accepted Answer

You can return or exchange any piece within 14 days of receiving your order.

Question 8

How do I start a return or exchange?

Accepted Answer

Email info@marellilondon.com with your order number and reason for return, and we'll guide you through it.

Question 9

How do your coats fit?

Accepted Answer

Our pieces have a slightly oversized fit, with a belt that cinches the waist. S is designed to fit UK 6–10, M UK 10–12 and L UK 12–14.

Question 10

What size is the model wearing?

Accepted Answer

Our model is 5'10", a UK 6, and wears a size S.

Question 11

I'm between sizes. Which should I choose?

Accepted Answer

Email info@marellilondon.com with your usual size and the piece you love, and we'll help you choose.

Question 12

How do I clean my coat?

Accepted Answer

Specialist dry clean only. See our Care Guide for how to store your piece between wears.

Question 13

Is the fur real or faux?

Accepted Answer

It depends on the piece. Each product's Details section states what it is made from.

Question 14

Which payment methods do you accept?

Accepted Answer

Card, Apple Pay, Google Pay, Shop Pay and PayPal at checkout.

Question 15

Can I pay in instalments?

Accepted Answer

Yes. You can split your order into 3 interest-free payments at checkout.

Question 16

Which currency are prices in?

Accepted Answer

All prices are shown in pounds sterling (GBP).

FAQs

Orders

Delivery

Returns

Sizing

Product Care

Payments